TELEHEALTH NEED TO KNOW

We are excited to offer telehealth appointments when possible to all of our patients. Current Neurology Solutions is compliant with state and federal laws regarding the usage of telehealth services. As such, please note the following guidelines: 

 

• All of our providers are fully licensed in Texas. 

• Your telehealth session must take place from Texas. If you are traveling and not in Texas, you may need to reschedule your appointment.  

• You must be in a private location for your telehealth appointments. This means if the location is somewhere other than your home, you must let your provider know where you are calling from.  

 

OFFICE HOURS

Our office is open Monday-Friday 8:00am to 5:00pm Central time, with the exception of some holidays. 

 

• Our phones are forwarded to our answering service during our lunch hour (noon to 1pm). Please leave a message and a staff member will return your call.

• After hours: If you need to contact the doctor on call, please call our office number and our answering service will reach the doctor.

• If you need an appointment, prescription refill or test results, please call during regular business hours.

• Calls are answered by our staff during office hours. If we are unable to take your call, you will be transferred to voicemail. Please leave a detailed message, including your full name, date of birth, the nature of your call, and a number where you can be reached.

 

OUR PATIENT PORTAL

We are proud to offer a patient portal that gives you convenient, 24-hour access to your personal health information called Everyday Well, through our clinical partner Memorial Hermann. The system ensures timely communication with our patients, and we strongly encourage you to sign up Everyday Well.  The patient portal provides a secure and safe way to communicate with our office, and it allows you to:

 

• Access your test results and visit summaries

• Request prescription refills

• Send and receive secure messages from your physician and physician's medical assistant

• Receive reminders

• Pay your bill and view your bill history

• Receive alerts and updates from your physician

 

If you did not receive your invitation, please ask one of our staff to generate a registration email invitation to our patient portal.

 

INSURANCE

CNS accepts most insurance plans. We will call and verify your insurance benefits as a courtesy prior to your first appointment. Our medical assistant will contact you before your appointment to go over your benefits and answer any specific questions regarding your insurance.

• Please include a copy of your insurance(s) card when returning your paperwork

 

It is important that we have accurate and complete information on your insurance coverage and that all your insurance plan’s requirements are met prior to our providing services. You may also need to obtain preauthorization or referrals prior to service. It is your responsibility to pay for all services provided that are not covered by insurance.

 

REFERRALS

Some insurances require a referral to see a specialist. If your insurance requires a referral, you are responsible for requesting the referral from your primary care physician. If you do not have a referral at the time of your visit, your appointment will have to be rescheduled.

 

PAYMENTS FOR SERVICES

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Please contact your insurance company with any questions you may have regarding your coverage.

 

• If you do not make payment for your appointment, your appointment may be rescheduled to a date and time that is more convenient for you to be able to make payment.  

• If you do not make payment for 2 appointments in the clinic, you will not be permitted to schedule any further appointments. Any scheduled appointments at this time will be cancelled until your balance is paid.  

• If you incur an unpaid balance that is more than 30 days past due, you will not be permitted to schedule any further appointments. Any scheduled appointments at this time will be cancelled until your balance is paid. 

• Payment plans are available. If you are in need of a payment plan, please let our staff know and they will connect you with the appropriate department.  

 

FORMS (New Patient Packet)

We respect your time.  In order for you (and the other patients on the schedule) to be seen with minimal wait, patient paperwork must be completed BEFORE your appointment time.

 

You will be emailed fillable forms these forms are in PDF format. You will need Adobe Acrobat in order to open them. We recommend you use a computer or laptop to complete them and download and save the packet to your desktop before you start to fill it out. Once complete return to this same email address. currentneurologysolutions@memorialhermann.org

 

Forms List

• Assignment of Benefits form: allows us to accept payment from your insurance.

• Medical Records Release form: gives us permission to obtain your records from your other providers/hospitals. This form is provided for your convenience.

• HIPPA form: indicates to whom we can release your medical information.

• Consent for telehealth treatment: The purpose of consent forms is to document that a discussion took place and that the patient was informed and was able to understand the information provided.

• Patient Intake form: a form that is required by new health care standard.

• Patient Health History form: includes questions regarding your past medical history. Please fill out this form as completely as possible, as it is a valuable tool for your physician.

• List of All Current Medications: include over the counter and herbal drugs.

• Preferred Pharmacy Information. Name, address, and phone number

 

APPOINTMENTS

Your visit begins with the medical assistant. Please arrive at your check-in time so we can begin your appointment with the physician in a timely manner. You will also receive an automated reminder call/text three days before your scheduled appointment.

 

• Please be aware: Although you may receive reminder phone calls, emails, and texts from the office about appointments, these reminders are a courtesy only. It is your responsibility to remember your appointment date and time.

 

APPOINTMENT CANCELATIONS 

We understand that appointments sometime need to be changed. We ask that you call 24 hours in advance if you cannot keep your scheduled appointment.

 

• If you need to cancel or reschedule an appointment, you must call us at least 24 hours prior to your appointment to cancel or reschedule. To reschedule or cancel, call 281-929-4727

 

LATE APPOINTMENTS

You will be considered late for a scheduled appointment if you arrive 10 minutes after the time of the appointment. If a patient is late for an appointment, you will be given the option to reschedule or wait to be seen. However, please be advised that if you select to wait to be seen, you will be worked in the schedule and patients with scheduled appointments will be seen prior to you.

 

MISSED APPOINTMENTS

A failure to present at the time of a scheduled appointment will be recorded in your medical chart as a “no show”. Unfortunately, “No-Shows” inconveniences those patients who need access to medical care in a timely manner.

• If you miss 2 or more appointments without 24-hour notice, your case may be reviewed for discharge from the clinic.  

• Our policy is to charge for missed appointments not cancelled within 24 hours preceding the date of your appointment. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointments.

 

OTHER CLINIC POLICIES

Given the time-limited scope of our services, our providers do not typically provide documentation for disability requests, legal proceedings, or school/personal accommodation requests.

 

MEDICAL RECORDS

To Another Doctor – Please sign a records release for outgoing records.

From Another Doctor – Please sign a records release for incoming records in our office.

 

 

PRIVACY AND SECURITY

Your privacy and the privacy of your health information is very important to us. We will not disclose your medical record information unless you direct us to do so, or the law authorizes or compels us to do so. Our staff and providers only access patient information as necessary to do their jobs and are annually trained and tested to the highest standard of patient privacy.

 

REQUIRED SURVEYS 

Your satisfaction is very important to us. You will receive a confidential, electronic survey via e-mail asking for your feedback on your care and our services. Please be sure to provide your email address to our scheduling or registration staff. Your honest feedback is appreciated so we can continue to improve our services.

 

• If you are not receiving these, please be sure to check your email and junk folder. You may also contact our office to ensure you are receiving your surveys.  

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